Privacy Policy

1. Introduction

Localisio ("we", "us", or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform and services.

By using Localisio, you consent to the data practices described in this policy. If you do not agree with our policies and practices, please do not use our services.

2. Information We Collect

2.1 Information You Provide

We collect information you voluntarily provide, including:

• Account Information: Name, email address, password, profile photo
• Profile Information: Professional details, services offered, experience, location, languages spoken
• Communication Data: Messages exchanged with other users, support inquiries
• Payment Information: When applicable, billing details processed through secure third-party providers
• User Content: Reviews, ratings, and other content you post

2.2 Information Collected Automatically

When you use our platform, we automatically collect:

• Device Information: IP address, browser type, operating system, device identifiers
• Usage Data: Pages visited, features used, search queries, time spent on platform
• Location Data: General location based on IP address (not precise GPS location)
• Cookies and Tracking: Information collected through cookies and similar technologies

2.3 Information from Third Parties

We may receive information from third-party services if you choose to link your account, such as social media profiles for authentication purposes.

3. How We Use Your Information

We use the collected information to:

• Provide, maintain, and improve our platform and services
• Process and complete transactions
• Create and manage your account
• Connect Seekers with Providers
• Send administrative information, updates, and notifications
• Respond to your inquiries and provide customer support
• Monitor and analyze usage patterns and trends
• Detect, prevent, and address technical issues and fraudulent activity
• Personalize and improve your experience
• Comply with legal obligations

4. Sharing Your Information

We may share your information in the following circumstances:

4.1 With Other Users

• Provider profiles are visible to Seekers searching for services
• Reviews and ratings are publicly visible on Provider profiles
• Messages are shared between conversation participants

4.2 With Service Providers

We share information with third-party vendors who provide services such as hosting, analytics, payment processing, and customer support. These providers are bound by contractual obligations to protect your information.

4.3 For Legal Purposes

We may disclose information when required to:

• Comply with applicable laws, regulations, or legal processes
• Respond to lawful requests from public authorities
• Protect our rights, privacy, safety, or property
• Enforce our Terms of Service

4.4 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We will notify you of any such change.

5. Data Security

Our security measures include:

• Encryption of data in transit (HTTPS/TLS)
• Secure password hashing
• Regular security assessments
• Access controls and authentication
• Monitoring for suspicious activity

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee its absolute security.

6. Data Retention

We retain your personal information for as long as necessary to:

• Provide our services and maintain your account
• Comply with legal obligations
• Resolve disputes and enforce agreements
• Support business operations

When you delete your account, we will delete or anonymize your personal information within a reasonable timeframe, except where retention is required by law.

7. Your Rights and Choices

Depending on your location, you may have the right to:

• Access: Request a copy of your personal data
• Rectification: Correct inaccurate or incomplete information
• Deletion: Request deletion of your personal data
• Portability: Receive your data in a portable format
• Restriction: Limit how we use your data
• Objection: Object to certain processing of your data
• Withdraw Consent: Withdraw consent where processing is based on consent

7.1 Account Settings

You can access, update, or delete much of your information through your account settings. If you need assistance, contact us at the email below.

7.2 Communication Preferences

You can opt out of promotional emails by clicking "unsubscribe" in any marketing email. Note that you may still receive transactional or administrative communications.

8. Cookies and Tracking Technologies

We use cookies and similar technologies to:

• Keep you logged in to your account
• Remember your preferences
• Analyze how our platform is used
• Deliver relevant content

Types of Cookies We Use

• Essential Cookies: Required for basic platform functionality
• Functional Cookies: Remember your preferences and settings
• Analytics Cookies: Help us understand how visitors use our platform

You can control cookies through your browser settings. Disabling certain cookies may affect platform functionality.

9. International Data Transfers

Your information may be transferred to and processed in countries other than your own. These countries may have different data protection laws. We ensure appropriate safeguards are in place when transferring data internationally, including standard contractual clauses or other approved mechanisms.

10. Children's Privacy

11. Third-Party Links

Our platform may contain links to third-party websites or services. We are not responsible for the privacy practices of these third parties. We encourage you to read their privacy policies before providing any information.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last updated" date. We encourage you to review this policy periodically.

13. Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please contact us:

14. Additional Rights for Specific Regions

14.1 European Economic Area (GDPR)

If you are in the EEA, you have additional rights under the General Data Protection Regulation (GDPR), including the right to lodge a complaint with your local data protection authority.

14.2 California Residents (CCPA)

If you are a California resident, you have specific rights under the California Consumer Privacy Act (CCPA), including:

• Right to know what personal information we collect and how it is used
• Right to delete personal information
• Right to opt-out of the sale of personal information (we do not sell personal information)
• Right to non-discrimination for exercising your privacy rights